Supply Chain Team Lead

About Gogoprint

Gogoprint was conceived with the objective to make printing and design more accessible for all SMEs. We believe everyone should have access to low prices and fast delivery! As a tech company, we are focused on developing technology and algorithms that bring us closer to our mission. Our state of the art website provides an easy way for customers of all sizes to order online, while our intelligent production algorithms aggregate orders in the most cost-efficient manner, and subsequently place those bulk orders into the marketplace.

Ordering printed materials used to be difficult and time-consuming. Our technology makes it easy! We work with hundreds of partners and serve thousands of customers every month.

We’re now operating in 3 countries (Thailand, Malaysia & Singapore) with an international team of 80+ people, and we are looking for dynamic and driven individuals to help us grow our business.

Why Join Gogoprint?

• Fast-growing tech-enabled operations environment

• Regional exposure across Southeast Asia

• Opportunity to lead and scale operational processes

• High ownership and impact on business performance

Key Responsibilities

• Team Leadership & Operations

  • Lead and manage a team of 5 persons (supply chain executive and warehouse operators)

  • Drive performance, accountability, and continuous improvement within the team

• Production & Supplier Coordination

  • Coordinate daily operations with suppliers to ensure smooth order processing and on-time delivery

  • Act as the main point of contact between internal teams and suppliers for artwork validation and production approval

• Order Fulfillment & Customer Experience

  • Monitor order progress and proactively resolve delays or production issues

  • Handle escalations and customer complaints, ensuring fast and effective resolution

• Product Launch & Project Coordination

  • Support the launch of seasonal and custom products

  • Coordinate timelines, suppliers, and internal stakeholders for successful execution

• Inventory & Procurement Management

  • Monitor stock levels and manage inventory replenishment

  • Apply best practices such as Kanban, 5S, and lean inventory management

  • Source suppliers and request quotations based on customer requirements

• Cost Control & Margin Optimization

  • Track supplier pricing and ensure accurate costing and margin control

  • Manage procurement profitability and identify cost-saving opportunities

• Bachelor’s degree in Supply Chain Management, Business Administration, Printing Technology, or related field

• 5-7 years of experience in supply chain, production coordination, or operations

• Experience working with vendors, or order fulfillment processes

• Strong organizational and multitasking skills with high attention to detail

• Excellent communication and stakeholder management skills

• Ability to work in a fast-paced e-commerce or operations environment

• Familiarity with inventory management systems / ERP tools is a plus

• Knowledge of printing production workflows, prepress, or artwork processing is an advantage