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Operations Manager

  • On-site
    • Bangphli, Samut Prakan, Thailand
  • Operations

Oversee and optimize the end-to-end printing production and delivery process including managing teams across artwork prepress, supplier coordination, production, and third-party logistics (3PL)

Job description

Reporting to: Chief Operating Officer (COO) 

Employment Type: Full-time

Location: Sahathai, Bang Phli Yai, Samut Prakan (https://share.google/aGIvw95A0nXLn8KaV)

We are seeking a high-caliber Operations Manager to serve as a strategic link between our supply chain, in-house production, and logistics partners. Reporting directly to the COO, you will be responsible for the end-to-end fulfillment journey—ensuring that every order is produced efficiently, meets our rigorous quality standards, and reaches the customer on time.

The ideal candidate is a data-driven problem solver who can balance the technicalities of production planning with the negotiation skills required for vendor and 3PL management.

1. Production & Workflow Management

  • Manage the entire order lifecycle from artwork approval to final product delivery.

  • Oversee the prepress and artwork preparation processes for accuracy and print-readiness.

  • Assign jobs to suppliers based on pricing, capability, and lead time.

  • Ensure job output either arrives at our factory or is directly delivered to customers as planned.

2. Supplier & Outsourcing Coordination

  • Develop and maintain strong relationships with print suppliers.

  • Monitor pricing, lead times, and quality standards.

  • Ensure outsourced jobs meet service level agreements (SLA).

3. 3PL & Logistics Oversight

  • Supervise third-party logistics partners to ensure timely and accurate deliveries.

  • Coordinate with the logistics team to resolve delivery issues and exceptions.

4. Team Leadership

  • Directly manage three key leaders:

    • Production 

    • Supply Chain Leader

    • 3PL Leader

  • Guide and develop the operations team through coaching, KPIs, and performance evaluations.

5. KPI Tracking & Continuous Improvement

  • Track and analyze KPIs across the supply chain, artwork, production, and logistics.

  • Identify operational bottlenecks and lead initiatives to improve workflow efficiency, communication, and cost-effectiveness.

  • Drive continuous improvement in operational lead time, customer satisfaction.

  • Implement process improvements and technology to enhance operations.

6. Cross-Department Collaboration 

  • Work closely with Sales, Customer Service, and IT to ensure alignment and resolve issues proactively.

Job requirements

  • Experience: 7-10 years in Operations, Production, or Supply Chain Management.

  • Leadership: Proven experience managing teams and reporting to C-suite executives.

  • Analytical Skills: Strong ability to interpret data, manage budgets, and use ERP/WMS software.

  • Negotiation: Comfortable navigating contracts and service level agreements (SLAs).

  • Communication: Excellent command of English (written and verbal) for reporting and stakeholder management.

  • Knowledge: 5S, Kaizen and 6Sigma will be advantage

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