1. Effectively Perform the daily operation management as below:
Education background : Bachelor degree or higher
Language : Very good Thai and English
Supervisory / managerial experience : 2-3 years in customer service team management
At least 3-5 years experience in customer service in the area of e-commerce, telecommunication, help desk, complaint management, or experience in the startup industry is a plus.
Experience in call quality assurance is a plus
Strong team, people management and coaching skills
Strong Interpersonal, communication, reasoning skills
Decisive and good decision making skills
Ability to handle operational issues
Process improvement mindset is a plus.
Outstanding customer service mindset with a passion for customer happiness.
Logical and analytical mindset