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Customer Service Executive (Malaysia Office, Mandarin Speaking)

  • Hybrid
    • Petaling Jaya, Selangor, Malaysia
  • Customer Service

Hybrid work (WFH & office), a fast-growing e-commerce team with global mindset, close management collaboration, casual, skilled, ambitious work culture.

Job description

About Gogoprint

Gogoprint was conceived with the objective to make printing and design more accessible for all SMEs. We believe everyone should have access to low prices and fast delivery! As a tech company, we are focused on developing technology and algorithms that bring us closer to our mission. Our state of the art website provides an easy way for customers of all sizes to order online, while our intelligent production algorithms aggregate orders in the most cost-efficient manner, and subsequently place those bulk orders into the marketplace.

Ordering printed materials used to be difficult and time-consuming. Our technology makes it easy! We work with hundreds of partners and serve thousands of customers every month.

We’re now operating in 3 countries (Thailand, Malaysia & Singapore) with an international team of 60+ people, and we are looking for dynamic and driven individuals to help us grow our business.

Why Choose Gogoprint

  • Join the future of B2B printing in Southeast Asia

    • We’re building technology that makes printing easy and cheap for all customers, and reduces your workload

    • Biggest portfolio of products with low prices and fast delivery

    • Highest reviews for a B2B printing company

Responsibilities:

  • Answering customers through emails, Whatsapp, Facebook and tickets on a daily basis

  • Supporting 2 countries: Malaysia and Singapore

  • Passing leads to the sales team when a customer is ordering a lot or asking for a custom job

  • Collaborating with other departments regarding complaints through our complaints dashboard that will have to be correctly completed to ensure a smooth understanding of the issue for the other departments

  • Identifying and relaying recurrent issues to find a long-term solution and avoid those issues to happen again

Job requirements

  • Fresh graduates are welcome to apply.

    • We will provide training.

  • Knowledge of customer service principles and practices

  • 100% customer oriented while following our processes

  • Excellent command of spoken and written English

  • Proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

  • Good problem solving and organisation skills

  • Result oriented, self-motivated and good people management skills

  • Knowledge of Zendesk and Magento would be a plus

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